General Affiliate FAQs

How do I log-in to the affiliate platform?
You can log-in to the affiliate platform through this link.
What is my username and password? I forgot my login information.
If you cannot find your affiliate link password, please reset your password through this link.
How can I best engage my audience with your products?
Email is still the best medium to get people engaged. For webinar presentations, we try to run webinars on Tuesday, Wednesday or Thursday (sometimes Mondays) – and the email telling people about the event can ideally go out up to ten days before. We have had success with emails only starting the day previous. We can provide you with engaging emails that are proven to get people to look at the webinar registration page. (We recommend a minimum of two emails with resends to non-opens).

Facebook is also still a useful medium if you have a decent following- but it pales in comparison to emailing your own list.

How do you pay affiliate partners?
The most common form of payment is through Mass Pay using Paypal. Utilizing Paypal will result in zero fees from your total commissions. We can also send a bank transfer, but the preferable method of payment is Mass Pay. Please make sure to update your PayPal address when logging into your account.
How often do you pay? When will I get paid commissions on sales?
You can choose to be paid by PayPal or check. The commissions are usually paid monthly (around the 15th of every month) for the sales made 30 days out.

(For example of 15th June payment will consist of sales from 15th April – 15th May.)

We have a minimum commissions payout threshold of $100. Any commissions due on the 15th under $100 will be held until you reach the threshold in a subsequent month.

Are you first cookie or last cookie in? First Referred or Last Referred?
We have our affiliate’s best interests in mind and make every effort to ensure that your promotions receive proper rewards. The Ontraport platform tracks first cookie in and as a result, you will be paid on all of your leads.
What is the commission structure?
Please contact us directly for more information.
What products do you offer?
The products we have available for promotion at the moment are:
1. Echo H2 Hydrogen Water Machine
2. Qi EMF Protection
3. Infrared Saunas.
How long do cookies last?
Cookies and leads will be set for 6 months. However if you do a webinar promotion every 6 months you will have lifetime leads and cookies.

Please note that to extend your cookies for another 6 months you must send at least 1000 leads to your webinar promotion.

I need to get a hold of the Affiliate Manager…Who do I contact?
For all affiliate related questions please contact Linzi Cinnamond at [email protected] or Hannah at [email protected]
What affiliate platform do you use to track cookies, sales, and commissions?
We use the Ontraport platform.
How do I get my creative and affiliate links?
Promotion needs approval from our team.

Once this has been done your affiliate links and everything you need for promotion will appear on the product page or will be emailed to you directly. Please note that as each webinar promotion is completely unique your links and assets will NOT show in the affiliate center. These will be emailed directly to you about 2 weeks before your webinar.

My readers have questions for the customer service team at “Synergy Science” – who do I refer them to?
Please refer them to:
www.SynergyScience.com
Synergy Science Corporate Office Hours:
Monday thru Fridays
9 AM – 5 PM Mountain Time US
1(800) 337 – 7017
[email protected]
Is there a way to see my commission stats?
You can view all of your affiliate commissions by logging in to your affiliate account. As soon as you log in, you will be able to see an overview of your impressions, clicks, conversions, and payout.